Return & Refund Policy

Due to the nature of nail products and sanitation standards, we have a strict return policy.

All Sales Are Final On:

• Opened or used products

• Liquids, gels, acrylics, powders, monomers, primers, adhesives, and chemicals, and Swarovski crystals 

• Any product that has been tampered with or shows signs of use

For health and safety reasons, these items cannot be returned or exchanged.

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Eligible Returns

We accept returns only if:

• The item is unused, unopened, and in original packaging

• The return request is made within 14 days of delivery

• Proof of purchase is provided

Approved returns are eligible for store credit or exchange only.
Refunds to the original payment method are not offered.

Shipping costs are non-refundable, and customers are responsible for return shipping.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item and packaging

Once approved, we will replace the item or issue store credit.

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Final Sale Items

Items marked Final Sale, clearance items, and promotional products are non-returnable and non-exchangeable.

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Professional & DIY Use Disclaimer

Our products are intended for experienced users and nail professionals.
By purchasing from our site, you acknowledge that you understand proper product usage and safety procedures.

We are not responsible for misuse, allergic reactions, or improper application. Please review product descriptions carefully before purchasing.

 

Shipping FAQ

Where do you ship?

We ship within the United States and internationally.

International shipping rates and delivery times vary by destination and will be calculated at checkout.

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How long does processing take?

All orders are processed within 1–3 business days (excluding weekends and holidays).

Processing time does not include shipping time.

Please note that processing times may be extended during sales, new product launches, or holidays.

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How long does shipping take?

Estimated delivery times after your order has shipped:

U.S. Orders

• Standard Shipping: 3–7 business days

• Expedited Shipping (if available): 2–3 business days

International Orders

• International Standard Shipping: 7–21 business days, depending on destination and customs processing

Shipping times are estimates and are not guaranteed.

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How much is shipping?

Shipping costs are calculated at checkout based on:

• Order weight

• Shipping destination

• Selected shipping method

Any free shipping promotions will be clearly stated on our website.

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Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with tracking details.

Please allow up to 24 hours for tracking updates to appear.

International tracking may be limited once the package leaves the United States.

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Do you ship nail liquids and chemical products?

Yes. Certain nail products, such as liquids, gels, monomers, primers, and other chemical items, may be subject to shipping restrictions.

• These items may require ground shipping only

• International shipping for liquid or chemical products may be limited or unavailable depending on destination and carrier regulations

• Delivery times for these products may be longer

Any applicable restrictions will be noted on the product page or at checkout.

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Are customs fees or duties included?

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

These fees are not included in the shipping cost and are non-refundable.

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What if my package is delayed?

Once an order has shipped, delivery is handled by the carrier.

We are not responsible for delays caused by:

• Weather conditions

• Customs processing

• Carrier delays

• Incorrect or incomplete shipping information

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What if my package says “Delivered” but I didn’t receive it?

If tracking shows your order as delivered but you did not receive it:

• Check with neighbors or household members

• Contact your local carrier or customs office

While we do ensure all orders that we ship, we are not responsible for lost or stolen packages marked as delivered. If your package is lost or stolen during shipping, you will need to contact the postal carrier to place a claim. Please note that we are unable to provide any refunds or replacements for lost or stolen packages. We recommend that you keep track of your package using the tracking information provided and ensure that someone is available to receive the package when it arrives at your address. We highly suggest you select priority shipping for extra package insurance.  

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Can I change or cancel my order?

Orders cannot be changed or canceled once they have been processed.

Please review your order and shipping details carefully before completing checkout.

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What if I entered the wrong shipping address?

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address:

• Additional shipping fees will apply to reship the order

Please contact  

• info@pardonthepresss.com 

 

Can my parcel be redirected to a different address?

A: Once your order ships, we are unable to make any changes to the shipping address. You should be able to update the address on the USPS, UPS, or FedEx website. 

 

Press-On Nails FAQ

What comes with my order? (Press-On Nail Orders Only)

Each press-on nail order includes a prep bag containing:

• Sticky tabs

• Wooden cuticle pusher

• Mini nail file

• One alcohol wipe

Nail glue is not included and can be purchased separately for $2.

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How long will my nails take?

All press-on nails are 100% handmade by one person and made to order.

• Processing time is 2–3 weeks

• Orders typically take about 1 week before nail production begins

• Nail creation takes an additional 1–2 weeks

Please plan ahead and do not order right before an event or special occasion.

Note: If order volume is low, your nails may be completed sooner than expected.

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How do I size my nails?

We offer two sizing options:

Option 1: Measure at Home

• Use measuring tape or a ruler to measure each nail bed sidewall to sidewall in millimeters

• Compare your measurements to the press-on nail sizing chart

• Detailed instructions can be found under the “Measurements” tab on our website

Option 2: Sizing Kit

• Purchase a free sizing kit

• The kit includes 10–11 numbered nails (sizes 0–11)

• Try each nail and record the numbers that fit best for each finger

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What happens if I don’t provide my nail size?

If nail sizing information is not provided after we contact you, your order will be completed in a Medium size by default.

To avoid delays or sizing issues, please submit your nail sizes as soon as possible after placing your order.

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Can I be refunded if I select the wrong nail size?

Please double-check your nail sizes before placing your order.

Due to the custom and handmade nature of press-on nails:

• All sales are final

• Nails cannot be returned or refunded

• We are not responsible for incorrect sizing selected at checkout

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Can press-on nails be reused?

Yes! Press-on nails are reusable and can be worn multiple times with proper care and application.

 

Contact & Response Time

We aim to respond to all inquiries within 24–72 business hours.

Please note:

• Business hours are Monday–Friday, excluding weekends and holidays

• Response times may be longer during sales, launches, or high order volume

For the fastest response, please include:

• Your order number (if applicable)

• A clear description of your question or concern

 

contact info@pardonthepresss.com